I went to another Lululemon location today to attempt to exchange my running gloves. I was pleased to find that the location (although very far from my home) had the S/M size in coal gray! I asked them to hold them for me and they did.
On the phone, the lady said they could not guarantee an exchange without looking at my gloves first. I was worried that they would find something wrong with them, but all was okay. I hadn't worn them at all-except to try them on.
So...Here's a little blurb on how to shop at Lululemon with 100% satisfaction:
1. Do your research online. Find out colour, design, and size. Read the reviews too.
2. When you purchase something from the store, try them on. Walk around in them. Try one size smaller and one size bigger to really get a feel of your size.
3. Get the complimentary hem only if you are 100% satisfied with the product, as you can't do exchanges or returns after they are hemmed.
4. KEEP the receipts and tags in case you need to return or exchange.
I'm looking forward to my next purchase from this store...Once I save up enough money that is! Overall, I'd say it was a good experience.
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